Returns Policy
Overview
Our return window is 30 days. When more than 30 days have gone by from your purchase date, we unfortunately are unable to provide a refund or exchange.
To qualify for a return, your item needs to be unused and in the same condition in which it was received. It must also remain in its original packaging.
Certain categories of goods cannot be returned. This includes perishable products such as food, flowers, newspapers or magazines. We also cannot accept intimate or sanitary goods, hazardous materials or substances, or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
* Downloadable software
* Selected health and personal care items
To complete a return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
In some situations, only partial refunds may be issued: (if applicable)
*Books with clear signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records after opening.
*Any product not in its original condition, damaged, or missing parts for reasons not caused by our error.
* Any item sent back more than 30 days after delivery
Refunds (if applicable)
After your return has been received and checked, we will email you to confirm that we have received the returned item. We will also inform you whether your refund has been approved or declined.
If approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first review your bank account again.
Next, contact your credit card company, as it can take some time before your refund is officially posted.
Then reach out to your bank. Refund posting is often preceded by processing time.
If you have followed all of these steps and still have not received your refund, contact us at: zevessarelief@gmail.com. Sale or promotional items (if applicable)
Only regularly priced items can be refunded. Unfortunately, discounted or promotional items cannot.
Exchanges (if applicable)
We replace items only when they are originally defective or damaged. If you need the same item replaced, email us at zevessarelief@gmail.com.
Gift items
If the item was marked as a gift when purchased and was shipped directly to you, you will receive gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be mailed to you.
If the item was not marked as a gift at purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to that person and they will know the gift was returned.
Shipping
To return your product, email us at zevessarelief@gmail.com.
Return shipping costs are your responsibility. They are non-refundable. If a refund is issued, the cost of return shipping will be deducted from it.
Depending on your location, the time needed to receive an exchanged product may vary.
If you are shipping an item valued above $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that the returned item will be received.